Frequently Asked Questions
Everything you need to know about your Guinness Webstore experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK and Ireland. International shipping times vary by destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items in their original packaging. Please note that personalized merchandise and perishable goods are non-refundable.
Can I track my shipment?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products official Guinness merchandise?
Absolutely. Every item sold on the Guinness Webstore is 100% authentic, officially licensed Guinness merchandise designed to meet our high quality standards.
Do you ship internationally?
Yes, we ship to a wide range of countries globally. Shipping costs and import duties are calculated at checkout based on your specific location.